Delegate, Focus, and GROW Your Business

Customer Service and Your Virtual Assistant

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Have you ever sat and wondered where you would find enough hours in the day to take care of all your business needs?

You have to grow your business, pay bills, make sure orders are filled and take care of customer service. Taking care of customer service calls and emails can be a very time consuming task. Well, never fear, because your Virtual Assistant can help with customer service also!

One of my clients needed someone to be his customer support team. This involved processing orders each night and handling their customer service requests. He was really impressed by the questions we asked him and the solutions we offered him for getting the job done. We transferred the customer service calls to my phone so that I am always available to help his customers. I also handle all of his day to day customer emails and I copy him on each one of them so that he always knows what is going on.

This makes the customers happy because their questions and concerns are answered in a timely manner. A good customer service team also reflects well of your business because customers feel they can order from you with ease and any issues will be handled promptly.

I send his product orders to the fulfillment house each night to be sent out the very next day. This ensures that he also has a fast shipping time as well. Utilizing a Virtual Assistant keeps him from having to have an office set up somewhere and having to pay a support person even when there are no calls or orders.

Also, at Contemporary VA, I have a backup Virtual Assistant that is trained on his business if I ever have to be out. The backup is trained on all his systems as well so that things will run smoothly; so smoothly he might not even notice I was out. He can rest easy knowing his customer service issues will be taken care of no matter where he is or what he’s doing.

With all the time he saves having Contemporary VA take care of his customer support, he has more time to create new products. This in turn, helps to grow his business. If you would like more time for you and to grow your business, let Contemporary VA handle some of it for you. With technology and the Internet there is no end to the ways that a Virtual Assistant can help you and your business run more smoothly.

photo credit: PhilipRood.com
Posted on January 4th, 2011 by Laura Dennis, Virtual Assistant

1 Comment »

John Moodie says:

Great post, really enjoying your insights
HR

Posted: June 22, 2011 @ 4:31 pm


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