Delegate, Focus, and GROW Your Business

How Closely are You Monitoring Your Marketing Data?

As a business owner, you undoubtedly understand the importance of analyzing data to make the best decisions for your business. Numbers reflect the revenue you generate, your business expenses and the overall bottom line. Marketing is also all about numbers and data; with the advanced technology available today, it is easier than ever to track exactly which marketing methods are producing results and which are not. The question is, have you been watching these numbers as closely as you should?

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Great Customer Service – It’s The Little Things That Count

helpYou will often hear business people say that their clients are hard to please. While it may be a fact that you can’t please everyone, no matter what you do, great customer service practices can get you closer to that goal. First, remember people become clients because they have a problem to be solved. Here at CVA, we’re in the business of solving the client’s problems. We put ourselves in your shoes, and understand that sometimes it’s the simple things we do that go a long way. I recently experienced this very fact with a long time client.

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Plan Now for the Busy Months Ahead

Regardless of when the busiest time is for your business, the late fall and early winter months can be a busy time for most people. With the holidays and end-of-year preparations, there can be little extra time to get everything done that is needed each week to make your business thrive. Taking stock now of what needs to be done and having a plan of attack can help you manage the heavy workload, especially with the help of your Virtual Assistant. Here are some tasks to consider adding to your VA’s to-do list:

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Name Five Things That You Didn’t Get Done Last Week

It happens even to the most industrious and organized business owners. There just is not enough time in the day, week or month to get everything done to run your company. This is especially true for small business owners that are trying to manage all aspects of their business while trying to stimulate growth in their company. If you look back at last week, what things were on your to-do list that did not get crossed off by COB Friday? Were there five or more? If so, maybe it’s time to delegate some of those tasks to a Virtual Assistant.

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Customer Service Tips for Your Small Business

Photo Courtsey: Forbes.com

A good customer service team is important to any small business, whether you handle your customer service yourself, or if you depend on an assistant or a small team to manage it for you. Either approach, managing customers is vital to your business’s continued success. The best sales person can sell a product or even themselves to anyone, but it takes a great customer service approach to retain that customer. By working with a virtual assistant, you can make your customer service personal and worry free.

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October 15th, 2014 by Client Advocate Team | No Comments »

How to Organize, Prioritize and Delegate

delegate

“The bottom line is, when people are crystal clear about the most important priorities of the organization and team they work with and prioritized their work around those top priorities, not only are they many times more productive, they discover they have the time they need to have a whole life.” Stephen Covey

When I first begin to work with any client, my initial question always is, “What is your goal?” This is important because I use that goal to organize and prioritize tasks. I want my client’s business to thrive, grow and evolve into the business of his or her dreams. So I go in with idea of freeing them to live that dream, by helping solve their problems. With one client in particular, the biggest problem was organization, creating priorities, and delegation of tasks. She spent so much time on her business, she had no time for herself.

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October 15th, 2014 by Claralynn Schnell, Virtual Assistant | No Comments »
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