\"I love going above and beyond and showing clients what I can do!\" affirms Virtual Assistant Team Leader (VA-TL) Ursula N. Burden. \"I am a customer service guru and I handle business efficiently!\" Widely acknowledged as a fast learner who is proficient in many business systems, Ursula is known to her growing client list as someone they can depend on to do what needs done - a sentiment echoed by colleagues and coworkers alike. Passionate about her job, what excites Ursula most about her work is the happy, successful clients resulting from the assistance and support she provides.
An alumna of the University of St. Thomas, Florida Institute of Technology, and Nathan M. Bisk Business School (where she was distinguished by achieving the Dean\'s List, received the Distinguished Graduate Award, graduated Magna Cum Lade, and was featured in two magazine articles in Black MBA), Ursula considers becoming Virtual Assistant Team Leader, becoming Infusionsoft Certified (ICC), recognition as Team Member of the Month, and client retention/increasing among the professional accomplishments she is most proud of as a member of the Contemporary Virtual Assistance (CVA) organization. As busy as she is, Ursula still finds time to volunteer her time to kids\' organizations, as well.
An expert in several business systems including Infusionsoft, 1ShoppingCart, WordPress, and JigsawBox, Ursula\'s primary responsibility at CVA is helping small to medium-size businesses prosper by maintaining customer service, building websites, launching products, accounting, marketing - and numerous other ad-hoc functions. In addition to maintaining her own client list, as VA-TL, Ursula is also responsible for the guidance, support, and progress of her entire Virtual Assistant Team - overseeing a group of five VAs to assure a timely and professional execution of their tasks and projects (both individually and as a team), continued self and CVA-sponsored development and improvement, as well as open and professional communication with clients, peers, and management.
Selected for the specific skill-set and experience that compliment her Virtual Assistant Team as a whole, as a VA-TL Ursula encourages her team members to further develop their skills, urges them to participate in activities and trainings (ensuring that training needs are attained, and recommending appropriate training resources), and makes certain that team members are readily available should anyone on their team require assistance. Accordingly, Ursula is involved in staff reviews (along with Human Resources, General Management Team, and Executive Management), meets with the GM Team to collaborate on how to improve their team, and is in charge of spot-checking work an apprentice has completed to ensure it meets with established expectations - and CVA\'s high professional standards. As mentor and guiding force behind her Virtual Assistant Team, Ursula also helps identify client issues and resolve or escalate the issue as needed, effectively personifying the business philosophy, \"Always be willing to learn, be teachable, and be adaptable.\"