Policies & Disclaimers

Disclaimer

Effective Date: August 23, 2022

In compliance with the Privacy Shield Principles, Contemporary Virtual Assistance, INC commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Contemporary Virtual Assistance, INC at:

Heather Villa

Toll Free Number: 1-877-554-0333

Local Number: 1-302-482-4998

Fax Number 1-302-288-1392

Email Address: privacy@contemporaryva.com

For all correspondence sent via USPS send to:

427 N Tatnall St #89699

Wilmington, DE 19801-2230

Contemporary Virtual Assistance, INC has further committed to refer unresolved Privacy Shield complaints to admin@contemporaryva.com, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction.

 

No Rendering of Advice

Information contained within this website is for informational purposes only. It is not intended as a substitute for advice from a professional lawyer, consultant or accountant.

Presentation and receipt of the information on this website is not intended to create or constitute of an accountant/consultant/lawyer-client relationship.

Internet subscribers, users and online readers are advised not to act upon this information without seeking or contracting services with Contemporary Virtual Assistance or with another professional service provider.

Accuracy of Information

We use reasonable efforts to furnish accurate and up-to-date web content. We do not warrant that any information contained in or made available through this website is accurate, complete, reliable, current or error-free.

We assume no liability or responsibility for any errors or omissions in the content of this website or such other materials or communications.

Links to Third Party Websites

For your convenience, this website may contain hyperlinks to websites and servers maintained by third parties.

We do not control, evaluate, endorse or guarantee content found on third-party websites.

We do not assume any responsibility or liability for the actions, products, services and content of third-party websites or the parties that operate them. The use of such sites is entirely at your own risk.

Return & Refund Policy

All payments and purchases made via this website are payment for services that have already been rendered or will be rendered immediately. As such all payments received are considered monies earned and are nonrefundable. If there is a quality of service issue, it is to be reported to your project manager, who at which time will work with you to rectify any situations. If credit is deemed it will be given in the form of service credit with the company.

Internet Payments Security

All payments and purchased made via this website are secured using 256-bit AES encryption (SSL). It encrypts all of your personal information, including credit card number, bank account number, name and address, so that it cannot be read over the Internet.

Contemporary Virtual Assistance Privacy Policy

Last Updated: August 24th, 2022

We at Contemporary Virtual Assistance, Inc. (“we,” “us,” “our) value your privacy. This privacy policy describes the information we collect when you access or use our website (https://contemporaryva.com), our Client Center (https://clients.contemporaryva.com), and related services (collectively our “Services”) and how we use, disclose, and protect this information. It also tells you about the rights and choices you may have with respect to your information, and how you can reach us to update your information or get answers to questions you may have about our privacy practices. Your access and use of our Services indicates your consent to the terms of this Policy and our Terms of Use.

Information We Collect

We collect information through the use of our Services as described below.

Information You Provide

To register you for the Services, we require you to provide us with certain information, including: (1) your name, location, and your contact information (such as your e-mail address, phone number, billing and physical addresses, and your account password); and (2) payment information (such as your credit or debit card number, bank account routing number, and billing and shipping address). If you communicate with us by, for example, e-mail, telephone, online form, any information voluntarily provided in such communication may be collected. Note, when you make a purchase of our Services, our payment processor directly collects and processes the payment information that you provide, as necessary to complete your purchase.

Company Information

In order for us to provide our Services, we may ask you to provide information about your company, which includes, but is not limited to: company name, company address, billing and payment information, location, team size, project name(s), project number(s), budgets, client names, holidays, payment information (e.g. payment number and invoice details), and currency. You may also connect your account with third party API’s to transfer data from other tools (such as human resources or finance tools).

Information We Receive from Third Parties

In order to support your experience using the Service, we may also collect information about you from third party partners and combine it with other information we collect from you.

Automatically Collected Information

We automatically collect information when you access our Services such as IP address. We may also track user activity (e.g. pages visited, and projects created) and use cookies and other tracking technologies on our Services. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and applications recognize a browser. Cookies help us track and target the interests of our users to enhance their experience with our Services. We use IP address to derive your approximate location. We work with analytics providers such as Google Analytics, which use cookies and similar technologies to collect and analyze information about use of the Services and report on activities, trends, and demographics. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/ and opt out of them by downloading the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout. For information about how to opt-out of certain use of cookies and other technologies, please see the Your Choices section below.

How We Use Information

Providing & Improving Our Services

When you register for our Services, we use the information you provide to create and maintain your account. The information we collect also helps us improve, enhance, personalize, and promote our virtual assistance services.

Legal

We reserve the right to access, use, preserve, transfer, or disclose, at any time without notice to you, any information as reasonably necessary to: (1) comply with any applicable law, regulation, subpoena, or legal process, or respond to any governmental requests or regulatory investigation and to cooperate with law enforcement, if we believe such action is required or permitted by law; (2) enforce our this Policy or our Terms of Use, including investigating any potential violations; (3) protect the safety, integrity, rights, or security of our users, our Services or equipment, or any third party; or (4) detect, prevent, or otherwise address fraud, security, or technical issues related to our Services or those of our business partners.

Data Analyses

We may also perform data analyses (including anonymization of personal information).

Business Purposes

We may process personal information in connection with prospective service engagements, partnerships or vendor relationships.

Data Processor

Note that when we process personal information provided by our enterprise customers for our Services, we are a data processor, and we only process personal information on behalf and on the instruction of our customers, which are data controllers.

We may disclose the information we collect, including in the following ways:

Affiliates & Partners

We may share your information with any members of our group, which includes our affiliates, subsidiaries, and branch offices, to which it is reasonably necessary or desirable for us to disclose your information in order to carry out the above-mentioned information processing purposes.

Service providers

We employ service providers to perform tasks on our behalf when providing the Services. We do not authorize these service providers to use or disclose the data except as necessary to perform tasks on our behalf or comply with legal requirements.

Business Transfers

We may choose to buy or sell assets and may share and/or transfer your information in connection with the evaluation of and entry into such transactions. Also, if our company (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, your information could be one of the assets transferred to or acquired by a third party.

Legal/Protection

We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply this Policy or our Terms of Use and other agreements; or protect the rights, property, or safety of Contemporary Virtual Assistance, our employees, our users, or others.

Aggregate Data

We may de-identify your information and process and share it in an anonymous and aggregated form for purposes in addition to those described above. For example, we may share aggregate reports about business metrics. Account Administrators & Viewers Please see above section entitled “Information Provided by Account Administrators” for information about how individuals with different access levels may disclose, share, and access information.

Your Rights and Choices

You may update your preferences, ask us to remove your information from our mailing lists, delete your account, submit a request to exercise your rights available under applicable law, or express your concern about the use of your information at any time. To do so, please contact us via the email address or phone number provided below in the Contact Us section. Additionally, you may choose not to provide information to us. However, if you do not provide information when requested, you may not be able to benefit from the Services as the information may be necessary to provide you with the Services or we may be legally required to collect it in the context of the Services. Please note that if you cease using the Service or we terminate your access to the Service in accordance with your Customer Agreement, you may no longer have the ability to access or update your information.

EU-US and Swiss-US Privacy Shield

Contemporary Virtual Assistance, Inc. (“we,” “us,” “our”) complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries, the United Kingdom, and Switzerland transferred to the United States pursuant to Privacy Shield. Contemporary Virtual Assistance, Inc. has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in this privacy policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Contemporary Virtual Assistance, Inc. is subject to the regulatory and enforcement powers of the U.S. Federal Trade Commission.

Pursuant to the Privacy Shield Frameworks, EU, UK, and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to privacy@contemporaryva.com. If requested to remove data, we will respond within a reasonable timeframe.

We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to privacy@contemporaryva.com.

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Contemporary Virtual Assistance, Inc.’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Contemporary Virtual Assistance, Inc. remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process personal data on its behalf do so in a manner inconsistent with the Principles, unless Contemporary Virtual Assistance, Inc. proves that it is not responsible for the event giving rise to the damage.

In compliance with the Privacy Shield Principles, Contemporary Virtual Assistance, Inc. commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union, UK, and Swiss individuals with Privacy Shield inquiries or complaints should first contact Contemporary Virtual Assistance, Inc. by email at privacy@contemporaryva.com.

Contemporary Virtual Assistance, Inc. has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

Tracking

Many web browsers allow you to manage your preferences relating to cookies. You may be able to adjust your browser to manage cookies using your browser’s preferences, however, if you choose to block cookies, doing so may impair the use of our Services.

Security

We are committed to protecting your information. We seek to use reasonable organizational, technical, and administrative measures to protect information within our organization. We also take measures to delete your personal information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it or when you request their deletion. In particular for EEA, UK, and Swiss individuals, we delete your data after 6 months of inactivity in your trial or upon closing your paid account. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. Your password protects your user account, so you should use a unique and strong password, limit access to your computer and browser, and log out after having used our Services. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the Contact Us section below.

Children

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16.

Updates to this Policy

From time to time we may, in our discretion, make changes to this Policy. The “Last Updated” date at the top of this page indicates when this Privacy Policy was last revised. If we make material changes, we may notify you through the Services or by sending you an email or other communication. We encourage you to read this Privacy Policy periodically to stay up to date about our privacy practices. Your continued use of our Services after we have updated this Policy constitutes your acceptance of the changes.

Contact Us If you have questions about this Policy, please contact us.

Heather Villa

Toll Free Number: 1-877-554-0333

Local Number: 1-302-482-4998

Fax Number 1-302-288-1392

Email Address: privacy@contemporaryva.com

For all correspondence sent via USPS send to:

427 N Tatnall St #89699

Wilmington, DE 19801-2230